Senior Solutions Architect - ServiceNow

MarsGlobal Services is investing in talent to create and deliverServiceNow Product Solutions that maximize platform capabilitiesand deliver value at scale across the enterprise. As a Senior Solutions Architect -ServiceNow , you will lead thedesign and delivery of ServiceNow solutions that enhance theAssociate experience, streamline service delivery, and drivedigital transformation initiatives. You will act as a trustedadvisor, working with cross-functional teams to build solutionsthat align with enterprise goals and simplify complex processes,maximizing value through a "simple, streamlined, and scalable"approach.

Whatare we lookingfor?

• 8+years of experience in ServiceNow solution architecture, productdesign, andimplementation.
• Bachelor'sdegree in Computer Science, Artificial Intelligence, or a relatedfield.
• Deep knowledgeof ServiceNow's key product suites (e.g., HRSD, CSM, ITSM, FSM,Procurement, Workflowautomation).
• Knowledgeof ServiceNow's UX frameworks, AI-driven experiences, and processautomationcapabilities.
• Experiencewith Now Assist AI, Virtual Agent, and Next Experienceframeworks.
• Strongstrategic mindset with the ability to translate enterprise goalsinto real-world ServiceNow productsolutions.
• Experiencein streamlining workflows to improve end-user adoption and businessefficiency.
  • Nice-to-Haves:
    • ServiceNowCertified Implementation Specialist (CIS) or Certified ApplicationDeveloper(CAD).
    • Experience withNow Assist AI, Virtual Agent, and Next Experienceframeworks.

Whatwould be your keyresponsibilities?

• Actas a trusted advisor to service line leaders, demonstrating howServiceNow's capabilities simplify processes, enhance the Associateexperience, and align with enterprisegoals.
• Own and refinethe product roadmap for key ServiceNow modules, ensuring alignmentwith strategic business initiatives and advocating for astreamlined, scalableapproach.
• Design anddeliver cross-functional ServiceNow solutions that integrateseamlessly into enterprise service models, optimizing user journeysand workflows across modules like ITSM, HRSD, CSM, andProcurement.
• Partnerwith UX and digital teams to ensure ServiceNow products provide aconsumer-grade, intuitive experience that drives adoption andusability.
• Leadcollaboration with service owners, HR, IT, and other businessleaders to identify opportunities for ServiceNow to simplifyservice delivery, increase efficiency, and drive businessagility.
• Providethought leadership on emerging ServiceNow innovations and ensurecontinuous product improvement through lifecycle strategies andadoption of new features (e.g., Now Assist AI, processautomation).
• Establishstandards for ServiceNow product development, configuration, andservice modeling that prioritize simplicity, reusability, AI andautomation.
• Defineand drive a ServiceNow product lifecycle strategy, ensuringcontinuous improvement and innovation and partner closely with theMars ServiceNow account and Impact teams to drive continuousvalue.

Whatcan you expect fromMars?

• Workwith over 130,000 diverse and talented Associates, all guided bythe FivePrinciples.
• Joina purpose driven company, where we're striving to build the worldwe want tomorrow,today.
• Best-in-classlearning and development support from day one, including access toour in-house MarsUniversity.
• Anindustry competitive salary and benefits package, including companybonus.

Marsis an equal opportunity employer and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability status, protected veteran status, or any othercharacteristic protected by law. If you need assistance or anaccommodation during the application process because of adisability, it is available upon request. The company is pleased toprovide such assistance, and no applicant will be penalized as aresult of such a request.