Senior ServiceNow Developer

Join our dynamic team as part of a transformative IT Hardware Asset Management (HAM) program aimed at improving tracking and life cycle management of IT hardware assets. This role involves architecting, designing, and implementing ServiceNow-based solutions to ensure IT asset compliance, integrity, security, and visibility across the enterprise.

Role is based in Glasgow, 2 days a week in office, and can be more flexible for the right candidate.

Key Responsibilities:

• Govern relationships between applications, Legacy systems, component libraries, content repositories, and supporting databases.
• Conduct functional design workshops, create design specifications leveraging out-of-the-box functionality, and align with customer requirements.
• Develop creative solutions to resolve business challenges, technology issues, and process inefficiencies.
• Collaborate with delivery teams to validate and deliver client presentations, workshops, proof-of-concept designs, and respond to technical and business inquiries.
• Provide hands-on technical delivery of ServiceNow solutions.
• Investigate system/program failures or performance issues, define resolutions, and implement detailed solutions.
• Stay current with product developments/releases for demonstrations and thought leadership.
• Mentor and coach team members while sharing best practices and knowledge.
• Support the development and growth of services within the Enterprise Service Management (ESM) team.

Required Skills & Experience:

• 6+ years of proven experience in technical solution design and implementation of ServiceNow applications.
• Experience with ServiceNow ITSM, ITBM, ITOM, CSM, SecOps, or HR products is a plus.
• Strong leadership and influencing abilities.
• Ability to create clear and concise technical and end-user documentation.
• Solid understanding of IT Asset Management (ITAM) processes, particularly with ServiceNow HAM and SAM Pro development.
• Comprehensive knowledge of IT and Enterprise Service Management.
• Hands-on experience with ServiceNow or similar ITSM tools is essential.
• ServiceNow certifications, including System Administrator and Certified Implementation Specialist, are highly desirable.
• Expertise in multiple application architectures and supporting technologies.
• Proficiency in Scripting languages such as JavaScript and familiarity with web services (REST, SOAP), XML, and JSON.

What We Offer:

• A collaborative and innovative work environment.
• Opportunities to work on cutting-edge ServiceNow solutions.
• Support for professional development, including certifications and training.
• The chance to make a real impact on IT Asset Management transformation.

If you're passionate about delivering high-quality ServiceNow solutions and thrive in a fast-paced, technology-driven environment, we want to hear from you! Apply today to become part of our team.

We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.