Senior Service Manager - Switzerland - Permanent - German Speaking

Senior Service Manager

Are you a passionate and experienced Service Manager looking for a challenging and rewarding career? We are seeking a highly motivated individual to join our team and play a crucial role in establishing and improving service management practices within our IT department.

About the Role:

As a Senior Service Manager, you will:

• Develop and implement a robust service strategy for all IT services.
• Introduce, train, and enforce best practices in service management, including ITIL frameworks.
• Define and implement service management and service continuity management processes.
• Maintain and enhance the service catalogue, ensuring accuracy and completeness.
• Create and maintain a ServiceNow roadmap for continuous improvement.
• Define and deliver training on ServiceNow usage.
• Ensure high-quality service delivery by defining and monitoring service levels.
• Collaborate with stakeholders to identify and address service improvement opportunities.

Qualifications:

• Higher vocational education or university degree in (business) informatics or a related field.
• Strong knowledge and experience in IT service management (ITIL).
• Experience with ServiceNow is a significant advantage.
• Broad understanding of IT and basic business administration.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and proactively.
• Fluency in German and good English language skills.

What We Offer:

• A challenging and rewarding career in a dynamic and supportive environment.
• High degree of independence and personal responsibility.
• Flexible working hours, including the option of home office.
• Competitive salary and benefits, including access to sports facilities and subsidized meals.
• A centrally located workplace near Bern main station.

If you are a passionate and experienced Service Manager seeking a fulfilling career, we invite you to apply. Join our team and contribute to the success of our organization.

Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.