Senior Service Designer

Senior Service Designer - UX - Research
London/Hybrid

An excellent opportunity has arisen with a high-profile global brand whose work has far reaching benefits for us all and the natural world. This is a creative working environment where you will be designing experiences and using technology in interesting ways, they work on digital products and services that play a key role across the whole company. These products and services will help ensure they are solving real problems and is the chance to be a part of their achievements.

Role and Responsibilities:

• To explore user needs and behaviours, advocate for a user-centred approach and coach other UX practitioners.
• Plan and conduct user research activities and facilitate workshops to uncover user behaviours, needs, and motivations using various methodologies.
• Utilise qualitative and quantitative data to evaluate user experience and identify opportunities for improvement
• Create service maps of current and future user journeys, including digital and non-digital interactions and touchpoints
• Align service design initiatives with organisational goals and strategy, collaborating with cross-functional teams to design end-to-end services that align with business goals and user needs
• Identify opportunities that challenge the current conventions and propose simpler processes that provide better user-centred outcomes, save effort, and reduce costs
• Co-design, develop, prototype, and validate new opportunities, including those that are non-digital (physical, people, processes etc)
• Share knowledge and best practices in service design within the organisation, manage user researchers, and coach other user-centred practitioners to ensure and improve research and service design practice

Essential Skills and Experience:

• Significant experience across all aspects of user research and service design, including facilitating workshops, service blueprinting, concept development and guiding implementation of solutions
• Proven ability to advocate effectively for user research and service design and comprehensive, user-centred practices
• Experience of planning and delivering research, using both quantitative and qualitative methods, to uncover motivations and behaviours
• Experience contributing to findings and recommendations to a wide range of stakeholders, in variety of ways to suit the audience
• Ability to support user researchers and other UX practitioners to develop their skills and understanding of research and service design methodologies
• Good knowledge of multidisciplinary digital teams and agile practices

Package:

• Up to £75,000 depending on experience
• 15% pension contributions
• Healthcare and wellbeing package
• Plus many more
• Hybrid - 3 days in the office
• Initially 18 months fixed-term

Senior Service Designer - UX - Research