Senior Operations Manager - London Borough of Hammersmith & Fulham

Job Introduction

Are you looking for an exciting new opportunity to make a real difference to people's lives?

We are looking for a Senior Operations Manager with the energy, passion and relevant experience to lead a large multi-disciplinary team to deliver safe, effective and innovative drug, alcohol and stop smoking treatment services across the London Borough of Hammersmith & Fulham.

This role will combine leadership at a senior level with building and sustaining relationships with a range of key stakeholders, to drive continuous improvements in service delivery.

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance use services in England and Wales. We are now looking for an experienced operations manager to oversee our existing community-based substance use service.

Turning Point Hammersmith & Fulham is an integrated adult community substance use and stop smoking service. The service is delivered in partnership with subcontractors, and a wide range of external partnerships. There is an emphasis on working into neighbourhoods and building partnerships, across public and voluntary sectors, to prevent escalating problem substance use, reducing harms to those who use and promoting active recovery in all that we do.

You will be the leader of this well-established service working collaboratively alongside commissioners, colleagues and stakeholders to ensure the service continues to deliver on performance, pathways, community integration, stakeholder relationships and innovative evidence-based practice to ensure we deliver high quality interventions to the people who use our services. You will be expected to lead excellent service delivery and governance supported by a strong management and clinical team, but also play a key leadership role externally, as the experts in substance use locally. This role is a great opportunity to combine leadership at a senior level with building relationships and also balancing the needs of our stakeholders as well as providing Care Quality Commission Registered Management.

Role Responsibility

We are looking for a highly skilled person with the skills and talent to lead the service, and inspire, co-produce and co-deliver the very best treatment and recovery services with teams, our stakeholders, and most importantly the people of Hammersmith & Fulham.

The Ideal Candidate

It is essential that the successful candidate can evidence:

• Excellent people and team management and leadership skills
• Skills to manage performance, budgets and quality assurance processes and systems
• Ability to maintain and develop good commissioner relationships.
• Have excellent written and spoken communication skills.
• Manage sub-contracts and external partnership with a variety of diverse organisations.
• Demonstrate a strong track record of embedding quality assurance systems and processes and ability to act as CQC Registered Manager
• Experience of managing clinical services

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes:

• 26 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

For an informal discussion about the role please contact Mark Dronfield, Turning Point, Tel:

Turning Point

Attached documents

• Senior Operations Manager - SOM - Role Profile.pdf

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