Senior Income & Operations Manager

The Role

We are excited to offer a significant opportunity for a Senior Income & Operations Manager to join our impactful team at Pancreatic Cancer UK. This crucial role involves overseeing the donation processing and fulfillment operations within the Supporter Engagement & Operations department.

• Lead and optimise our financial operations, ensuring compliance with financial standards and Gift Aid regulations.
• Spearhead projects focused on process automation and system integrations, improving operational effectiveness.
• Work closely with fundraising platforms and fulfillment agencies to maintain excellent relationships and ensure accurate income coding and reconciliation.

About You

• You possess extensive experience in managing donation processing and fulfillment operations within a non-profit environment.
• Demonstrated ability to improve operational efficiency and implement successful income processing strategies.
• You are familiar with legal and regulatory requirements in fundraising, including GDPR and Gift Aid.

If this sounds like you we d love to hear from you!

About us

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

• Courageous
• Collaborative
• Compassion

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support, and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

How to apply

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we ve not answered, please get in touch with us (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• We offer hybrid working for this role with 3 days per week at our office and the remainder of the week working from home.
• Interviews will be held remotely on the week commencing 10th Feb 2025.

No agencies/sales call please as a charity, we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.