Senior Housing Support Officer

Job Purpose: A senior support role within supported housing delivering high quality leadership to staff and support to our client group of young people to empower them to make positive changes moving towards independent living in the community

Salary: £33,183

Hours of work: 35

Working Pattern: Mon-Fri 9am - 5pm

Employment type: Full-time

Contract Type: Permanent

Location: Redhill

Annual leave: Starting allowance is 25 days plus Bank Holidays.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Monday 13th January 2025

Interviews to be held: Friday 17th January 2025

Proposed Start Date: Monday 24th March 2025

Main Responsibilities:

A link JC1 between support staff and Housing Management to be a trusted, responsible and reliable senior staff member to deal with issues that occur during the shift and being a support for fellow staff

Share the vison of the CEO and housing management

Lead on prevention of resident evictions by way of MAPs and managing incidents in a trauma informed manner in line with housing policies

Oversee and report on compliance of support hours provided by staff, including support sessions, rooms, checks, outcome star, safety plans and risk assessments

Oversee core-forms via the government website to ensure compliance

Provide Duty Officer cover within Housing for Managers during times of annual leave, sickness and off site reasons

Resolve issues at a level where senior management involvement should not be required

Other Responsibilities:

Provide key 1-2-1 and group support to residents, including supporting young residents as directed by Housing Management, including carrying out support plans, rooms, checks, outcome stars and other support tools directed by housing management

To induct residents into their accommodation ensuring the terms of the licence agreement and house rules are understood and all health and safety issues are fully complied with

To lone-work from time to time when called upon and to adhere to the Lone-Working Policy

Provide inclusive and resilient move-on plans for residents including incorporation of our own YMCA move on accommodation

To be proactively responsible to safeguard adults, young people and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding undertaking best practice and carrying out our legal and moral duties to respond to related concerns, disclosures or allegations appropriately

The jobholder may be required to carry out other duties as directed by the CEO or Housing Management