Senior Business Service Manager (Delivery)

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.

Salary: £33,475 £36,050 per annum (Pay Band 5A), depending on experience

Contract Type: Permanent, Full-time 37.5 hours per/week (Part-time may be considered)

Location: Unseen s head office in Bristol or home based within the UK with periodic travel to Bristol and regular travel to client offices across the UK. Hybrid approach - a degree of flexibility will be required.

Purpose of the role:

The SBEM will help the Head of Business Services support our Business Services department by coaching and line managing our Delivery team, strategically building our services to maximise our impact, ensuring our systems are productive and making sure we are operationally resilient.

Responsibilities will primarily consist of:

• Client Management Embed a team habit of continually improving and building upon our service offerings to maximise impact with businesses
• Service Delivery Ensure our operations are resilient to change, new business or unexpected events
• Business Growth Informs sales strategy and produces information on client drivers and suggestions to the team
• Knowledge Evaluate our processes and systems for efficiency
• Team Management Make sure our team are fulfilled and developing in their roles
• Team Wellbeing Embody supportive leadership with wellbeing activities

To apply:

• Please complete Unseen s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to org with reference to the job title.

The deadline for applications is midnight on 2nd February 2025.

Interviews will likely be held during the week of 24th February 2025.

Due to high demand, we may close applications before the deadline. As such, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.

Any questions, please contact org.