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SC Cleared ServiceNow SME
Posted 3 hours 59 minutes ago by Sanderson Government & Defence
Contract
Not Specified
Public Sector Jobs
London, United Kingdom
Job Description
Job Title: ServiceNow SME - SC Cleared
Location: London Hybrid
Contract Length: 6 months
Rate: Up to 500 per day Inside IR35
Security Clearance: SC Clearance Essential
About the Role:
We are seeking an experienced ServiceNow SME to play a key role in enhancing the Service Performance Framework, a critical reporting product in ServiceNow that provides a unified view of service performance across 100 plus Public Sector services.
Key Responsibilities:
- Work with BAs and business stakeholders to capture and deliver enhancements
- Implement new mappings, measures, and metrics within ServiceNow
- Develop reports, dashboards, and presentations to provide service insights
- Perform maintenance and performance optimisation of the framework
- Conduct ad hoc data extractions, analysis, and analytics tasks
- Collaborate with the Cross Product Analytics team on best practices
- Provide expert guidance on ServiceNow capabilities and best practices
Essential Skills and Experience:
- Strong expertise in ServiceNow, ideally with certifications in
- ServiceNow Performance Analytics
- ServiceNow UI Builder
- ServiceNow CMDB Modelling including service relationship analysis
- Experience ingesting external data via APIs such as AWS S3 and Dynatrace desirable but not essential
- Strong analytical skills, a STEM or numerical statistical background is preferred
- Active SC Clearance
Sanderson Government & Defence
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