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SC Cleared ServiceNow SME

Posted 3 hours 59 minutes ago by Sanderson Government & Defence

Contract
Not Specified
Public Sector Jobs
London, United Kingdom
Job Description

Job Title: ServiceNow SME - SC Cleared
Location: London Hybrid
Contract Length: 6 months
Rate: Up to 500 per day Inside IR35
Security Clearance: SC Clearance Essential

About the Role:
We are seeking an experienced ServiceNow SME to play a key role in enhancing the Service Performance Framework, a critical reporting product in ServiceNow that provides a unified view of service performance across 100 plus Public Sector services.

Key Responsibilities:

  • Work with BAs and business stakeholders to capture and deliver enhancements
  • Implement new mappings, measures, and metrics within ServiceNow
  • Develop reports, dashboards, and presentations to provide service insights
  • Perform maintenance and performance optimisation of the framework
  • Conduct ad hoc data extractions, analysis, and analytics tasks
  • Collaborate with the Cross Product Analytics team on best practices
  • Provide expert guidance on ServiceNow capabilities and best practices

Essential Skills and Experience:

  • Strong expertise in ServiceNow, ideally with certifications in
    • ServiceNow Performance Analytics
    • ServiceNow UI Builder
    • ServiceNow CMDB Modelling including service relationship analysis
  • Experience ingesting external data via APIs such as AWS S3 and Dynatrace desirable but not essential
  • Strong analytical skills, a STEM or numerical statistical background is preferred
  • Active SC Clearance

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