SANDER. - M365 Business Analyst

M365 Business Analyst
Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment!
We are looking for a Senior Business Analyst to join our Digital Workplace & Services Desk (Dwp&SD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases.

Role
Think

• Translate executive-level needs into actionable initiatives aligned with enterprise architecture
• Convert strategic changes into projects and analyze their impacts
• Define high-level IT requirements for further detailing by functional analysts

Build

• Manage projects and ensure requirements translate into technical solutions
• Support testing, change management, and SLA/OLA drafting
• Train trainers and provide input for user manuals

Run

• Acquire technical knowledge of applications in your domain
• Contribute to the evolution of enterprise architecture and promote best practices
• Deliver post-go-live support and identify improvements
• Mentor analysts and stay updated on ICT trends and advancements

Profile

• Master's degree or equivalent experience
• At least 5 years of relevant experience as a Business Analyst in complex environments
• Expertise in ICT analysis methods and business-critical processes
• Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions
• Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint Identitynow)
• Strategic and conceptual thinking with a keen eye for opportunities
• Strong analytical skills and problem-solving capabilities
• Pragmatic, proactive, customer-oriented, and results-driven
• Motivating leadership skills
• Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English