Sales Administrator

Sales Administrator Permanent Role Northamptonshire Based

We are looking for a Sales Administrator to join our team. This dynamic position combines customer support with sales administration duties. You'll assist customers in resolving issues, provide product guidance, and ensure smooth operations across our sales channels.
£26,000 - £27,000

Your new role

Address customer enquiries via phone, email, and live chat

Offer accurate advice on products, orders, and repair-related questions

Resolve delivery issues, faulty item queries, and returns

Monitor and respond to feedback on various platforms

Collaborate with internal teams to resolve complex queries

Maintain precise customer records and ensure timely follow-up

Support daily business operations as needed

Process orders, returns, credits, and exchanges with care and accuracy

Generate quotes, update pricing, and conduct stock checks

Assist the sales team with administrative tasks, including CRM updates and reporting

Coordinate with internal teams to ensure timely order fulfilment

Monitor sales activity across various channels

Perform general administrative tasks to support the broader business

What you'll need to succeed

Minimum of 2 years' experience in a customer service or sales admin role

Excellent written and verbal communication skills (additional languages are a plus)

Strong attention to detail and organisational skills

Confident, helpful, and customer-focused attitude

Effective multitasker who remains calm under pressure

Proficient in Microsoft Office (especially Excel) and comfortable with CRM systems

Team player willing to support others and contribute across the business

What you'll get in return

Competitive salary

Full-time, permanent role with standard working hours (M-F (9:00-17:00)

Generous holiday allowance

Casual dress code and relaxed working environment

Free on-site parking

Staff discount on products

Supportive, friendly team with opportunities to grow

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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