Return Programme Administrator

Your new company
The main purpose of the role is to complete the various De-Fleet and Return Programme processes to support the return of our vehicles to the Retailer Network or Mercedes-Benz Cars, at maturity of our customer's finance agreement. Doing so while ensuring the delivery of an efficient, effective, and high-quality service to our customers, Retailers and key Internal stakeholders.

Your new role

• Responsibility to complete end of contract processing such as generating pricing files, damage charges and ensuring non-purchased vehicles have all elements in place to allow for transfer to our brand partner.
• Communicating with effectiveness, professionalism and time-efficiency to any Retailer 'point of contact' should purchase of the vehicle be accepted.
• Taking ownership of vehicle returns in line with the Global Partnership Agreement (GPA) to ensure effective, efficient, and seamless transfers back to Mercedes-Benz Cars (MBC).
• Management of V5c documents, working with our Retailers, Third-Party Suppliers and Customers to ensure return of relevant documentation within a given timescale and/or replacement documents through the DVLA
• Answering MBC queries relating to our returned or transferred vehicles within the agreed SLA.
• Respond efficiently and professionally to incoming retailer contact and provide one stop resolution for stakeholders and MBFS internal staff in line with operational service levels.
• Answering queries in respect of MBFS products and services and be able to investigate the queries on the various IT systems used throughout the Company.
• Adhering at all times to the General Data Protection Regulations, and Consumer Credit Act and maintaining the relevant accreditation/compliance/knowledge to the desired standards eg FCA, GDPR, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
• Ensure company standard of communication and quality with internal and external customers are adhered to at all times and within agreed SLA's.
• Ensure all complaints are managed and logged within the required timescales and resolved where possible.

What you'll need to succeed

• GCSE or equivalent English Language and Mathematics is preferable
• Previous administration experience, preferably within the finance industry
• Effective telephone and negotiation skills in both written and verbal
• Keen eye for accuracy and attention to detail
• Demonstrate ability to learn and employ finance and credit-control knowledge
• Knowledge of MBFS product portfolio, procedures and systems
• Good level of numeracy, literacy and administration skills
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames
• Awareness of FCA/GDPR requirements
• Key behaviours - motivated and committed to delivering against business & personal objectives, whilst maintaining a GPTW culture.
• A positive mind set, respectful & courteous to all colleagues across the organisation

What you'll get in return
The business core values are integral to their corporate culture and guide their actions and decisions.

These values include:
Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity
Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success
Transparency -Acknowledging concerns and identifying inconsistencies constructively
Trust - Relying on each other to act swiftly and achieve goals
Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness

Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.

Key aspects of policy include:
Promoting equal opportunities in recruitment and personnel development
Ensuring protection against discrimination and fostering respect in everyday business
Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation
Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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