Retail Assistant

Salary: £27,420

Closing date: Wednesday 25, September 2024

Contract type: Permanent

Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories.

This is a great time to join Wellcome Collection as we embark on an exciting period of change. Wellcome Collection has recently introduced a new ten-year strategy and this role will play an important part in bringing to life our vision of a world where everyone's experience of health matters.

Wellcome Collection is part of Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone. Wellcome Trust plans to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.

These challenges need the bold science we support, but they won't be solved by science alone.

We are looking for a Retail Assistant to join our team.

Where in Wellcome will I be working?

Wellcome Collection's Commercial team generate essential income which enables us to continue the development of our Wellcome Collection's Commercial team generate essential income which enables us to continue the development of our public outreach and exhibitions programmes.

The retail function of the commercial team look after the shop space and specialise in servicing our visitor's requirements for an excellent and engaging museum shop, selecting exciting, engaging and accessible gifts and books for our diverse audience.

We're looking for a Retail Assistants (37.5 hours week, five days a week from Monday to Sunday) to work alongside our existing Licencing and Product Development Manager to deliver a world class museum shopping experience contributing to driving sales.

What will I be doing?

Working with small team of shop assistants and delivering sales targets, ensuring excellent customer service is at the forefront of all that we do whilst ensuring the shop is well presented and being receptive to our visitors' requirements.

As a Retail Assistant, you will:

• Adhere to KPI targets, stock replenishment and visual merchandising standards

• Upsell products.

• Provide excellent customer service.

• Ensure the shop is fully stocked at all times

• Contribute to visual merchandising in the shop to creating stimulating displays

• Maintain the stock system and integrity of the data

• Undertaking accurate cash handling, including start of day checks, refunds and end of day cashing up.

Is this job for me?

Shop staff will be required to work flexibly Monday to Sunday on a rota basis agreed in advance, and should be able to work evenings, weekends, bank holidays, regular late night openings and most Thursday afternoons as part of the rota to meet operational demands as well as attending occasional out of hours meetings and training.

We are looking for someone with:

• Strong communication and team working skills

• Passion for museum shops and the key role they play in generating income.

• The ability to work weekends and some late-night functions as rota'd

• A strong commitment to access, diversity and inclusion including a rounded comprehension of the social model of disability and best practice in creating and maintaining a culture which is inclusive and diverse.

• Exceptional interpersonal skills

• Dedication to providing the highest level of customer service.

To apply please upload your current CV and complete our short application.

Interview dates: Tuesday 15 October and Thursday 17 October

You can view the full job description on our website

You can read more about the benefits we offer our employees on our website

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at .