Resident Liaison Advisor

Phoenix Community Housing is looking for a Resident Liaison Advisor to join a great team within a unique and award-winning housing association.

The resident liaison advisor's role ensures that customers receive all the information and support they need to manage the disruption caused when major or extensive works are carried out to their homes.

You will work with colleagues, partners and contractors to ensure they put our residents' needs at the centre of our approach to delivering services and contracts, so that disruption is minimised and residents are kept informed in a planned and co-ordinated way throughout the process for all major and planned works.

An understanding of contracts and knowledge of the major works process is essential for this role. We are looking for a clear communicator who is focused on providing services that meet the needs of residents.

A positive approach to excellent customer service, care delivery and a commitment to quality is essential for this role.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it's helped us achieve a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, and we now manage more than 7,700 homes, with around 6,500 social rented homes, 1,200 leasehold homes and more than 30 shared ownership properties.

Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.

Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.

If you think you're the right person to help us, make the next stage of our journey, then we'd love to hear from you. We strongly believe in a work-life balance, so we'd be pleased to talk about part-time flexible working and job-sharing options.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

You can find more information about the role in the job description.

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