Relationship Manager

We are looking for a natural self-starter to grow the Poppy's business through effective relationship-building across South-West London.

Poppy's is a B Corp certified funeral directors, based in London, with a fresh approach to funerals and ambitious growth plans. Instead of following rigid traditions, we listen to what our clients want and need. We believe great care for both the living and the dead can transform a person's experience: we support our clients to make the decisions that are right for them. We currently support 400 clients a year: 1% of the market in London.

To reach our ambition of serving 5% of the London funeral market over the next four years, we are seeking a Relationship Manager to join our team and drive business across south-west London.

Salary: £40,000 per annum, (plus £5,000 bonus on agreed metrics, with more for an outstanding candidate)

Location: Tooting, Sheen and further south-west London locations as they open. There will also be flexibility to work from home.

Key responsibilities:

• Make a demonstrable and measurable contribution to creating new funeral sales in the short and long term.
• Work collaboratively with our Head of Marketing to drive a healthy pipeline of client leads through direct relationships.
• Utilise our marketing CRM and funeral management systems to effectively track, measure and evaluate our relationship marketing work.
• Research, build and grow meaningful relationships with our future client base and those who influence them: including local community and interest groups, professional organisations and individuals.
• Maintain and develop existing relationships.
• Effectively use our assets, products and services to support lead generation, and work to identify new offerings to unlock meaningful relationships and drive sales.
• Help to drive overall brand awareness of Poppy's within our local community and amongst relevant groups across London.
• Support the opening of new locations for Poppy's with targeted local relationship marketing activities.
• Become an authoritative expert on good death care and the Poppy's approach.

General responsibilities:

• To ensure Poppy's values and culture run through the core of all we do, role modelling the promotion and embodiment of our values within the team
• To engage in Poppy's strategy and implementation in line with values, goals, and mission
• To take responsibility for your own self-care and to engage with the company's resources available to support you (e.g. line management, reflection and support sessions, Employee Assistance Programme etc).
• To embrace our position as a B Corp, championing and taking responsibility for our environmental and social goals.

Your skills

We are looking for someone who is/has:

• Tenacious, driven and ambitious.
• Independent, proactive and self motivated.
• The confidence/ability to identify and convert new sources of local business
• An excellent communicator, storyteller and presenter: you will be the compelling face of the brand and business.
• Skilled at building meaningful and persuasive personal and organisational relationships.
• Able to work collaboratively and effectively with the wider Poppy's team.
• Excellent organisation skills and strong attention to detail.
• Strong written and spoken English skills; capable with MS Office, Teams, CRM systems (we use Hubspot), and social media platforms.

Who you are

• You are commercially minded and ambitious about driving the growth of a business that is rapidly scaling.
• You have great people skills and can quickly build strong relationships, making the case persuasively for the value a relationship with Poppy's can bring.
• You are looking for meaningful work in a business that has strong values at the heart of its work. You are unlikely to have worked in the funeral sector before.
• You are tenacious, independent, entrepreneurial and organised, and confident being the representative of the organisation.

Working Pattern

Once you have completed your induction period in our Tooting branch, you can base yourself flexibly between our Tooting and Sheen branches depending on your need to be out and about, and our office space in a co-working site in Tooting. There will also be the capacity to work from home at times.

You will be expected to spend at least one day per month supporting funerals directly to ensure you stay connected with our core work.

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What We Can Offer You:

• Salary: £40,000 basic per annum (plus £5,000 bonus on agreed metrics, with more for an outstanding candidate).
• Location: Initial induction at our Tooting location and then flexibly based across our locations in Tooting and Sheen.
• Hours: 5 days per week, 9am to 5pm.
• Team: You'll work autonomously in a busy, thriving team.
• Reporting: You'll report to the Head of Marketing.
• Holidays: 33 days (including Bank Holidays).

Benefits:

• Employee share scheme, giving you a share of ownership in the company.
• 25 days holiday, plus bank holidays, rising to 30 days for long service.
• Enhanced family leave.
• Your birthday as a day off.
• Medicash health plan offering GP access, discounts on dental, optical, complementary. therapies and prescriptions.
• Free annual eye test.
• Retail and gym discounts.
• Paid volunteering time.
• Interest free travel card loans.
• Cycle to work scheme.
• Access to Employee Assistance Programme giving 24/7 counselling access plus a wide range of lifestyle support.
• Regular reflection and support sessions offered to our whole team alongside an active culture of peer support, autonomous working, and constructive feedback.
• Employer pension contribution of 3%.

Justice, Equity, Diversity and Inclusion

We are passionate about creating a work environment that truly reflects the diversity and difference in lived experiences. We encourage applications from people underrepresented in the funeral sector, such as people of colour, those with disabilities and people of all gender identities. We are fully committed to running a recruitment process which underlines our commitment to inclusion, diversity and racial justice.

What that means for our recruitment process:

• A broad search, reaching out through as many different channels as we can.
• An anonymous equality, diversity, and inclusion monitoring form, which we use to monitor our progress in attracting and appointing candidates from underrepresented communities.
• A selection process based on values and competencies, not exclusively on experience.

We want to support those with additional needs and are fully committed to make any reasonable adjustments so that everyone can apply for this role. Please let us know if you need additional support as part of this recruitment process, either at the application or interview stage.

Application Process

If this sounds like you, please send us your CV and one A4 page outlining your experience and the approach you would take to this role. Send your applications by an email by Sunday 9th February.

If you are interested in the role and would like an informal chat prior to applying, please contact to arrange this.

Interview process

Initial interviews will be held online during the start of the week of February 17th.

Second round interviews will be held at our Tooting offices and will include a tour of our spaces and a chance to meet the wider team. These will be held during the week of February 24th.