Leave us your email address and we'll send you all the new jobs according to your preferences.
Regional Customer Service Director
Posted 5 days 3 hours ago by Vistry Group PLC
Role overview
- ID:
- Entity: Vistry
- Region: Vistry North Central Midlands
- Department: Customer Service
- Contract Type: Permanent - Full Time
- Job Location: Stafford, Staffordshire
- Date Posted: 13.09.2024
We have an exciting opportunity for a Regional Customer Service Director to join our team within Vistry North Central Midlands, at our Stafford office. As our Regional Customer Service Director, you will be accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5 service. You will interface with customers, client's representatives / tenants, and consultants across the business output, including new homes, affordable housing and PRS sales. As a board member you will also provide a meaningful contribution to the wider business goals.
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits
- Behave in line with our company values - Integrity, Caring and Quality
- HNC/ONC in construction or similar
- Experience working as a Head of Customer Care, Area Customer Care or Area Build Manager within a PLC developer
- Detailed understanding of NHBC customer handover requirements
- Full understanding of the end-to-end customer journey and the role of Customer Service
- Relevant industry standard training (first aid, scaffold appreciation etc.)
- Experience of people and change management
- Knowledge of structural warranty provider policies, Consumer Code and company policies
- Good understanding of building regulations and legal obligations
- Strong Commercial and Financial understanding
- Proven background in delivery of outstanding Customer Service within the house building industry
- Strategic thinker with demonstrated ability to contribute at Board level
- Good understanding of Microsoft Office, Excel, Outlook and Dynamics
- Ability to handle complaints and difficult situations
- Capable of strategic vision
- Decision making/problem solving/multi-tasking
- Excellent communication skills
- A Team leader who creates strong team working
- Excellent customer and stakeholder management skills
- Willing to travel to sites visiting customers, when the business requires
Desirable
- Degree in Construction
- Member of the Chartered Institute of Builders (CIOB)
- NVQ Level 5 in Customer Services or ICS Customer Service Qualification or equivalent
Vistry Group PLC
Related Jobs
Development Manager
- Buckinghamshire, Amersham, United Kingdom, HP6 5
Customer Service Executive (UK) (m/w/d)
- Wien, Austria
Pharmaceutical Customer Service Representative
- Berkshire, Reading, United Kingdom, RG317
Pharmaceutical Customer Service Representative
- Tyne And Wear, Newcastle Upon Tyne, United Kingdom, NE125
Key Account Customer Service Team Leader
- Merseyside, Liverpool, United Kingdom, L21 0