Receptionist/Administrator

Receptionist Administrator

Our client, a well-established private healthcare business based in Cheltenham, specialising in hearing aids, are looking for a Receptionist Administrator who will meet and greet patients and visitors and run a busy reception desk, dealing with phone based enquiries, booking appointments etc. you will need to be proactive, and have an exceptional customer service background.

Key Responsibilities

• Responsible for ensuring that the office procedures are followed and maintained with patient notes being updated on the electronic system accurately and promptly.

• Order any equipment / stock required and also book a follow up appointment for the patient, ensuring that all requirements are fulfilled as needed.

• The successful candidate will be our 'front office' ambassador of the company.

• You will prepare the notes ready for the following week/days' appointments being sure to speak to the appropriate senior member of staff of any specific needs.

• Supporting colleagues and the other office locations, you will be flexible in being able to work from other nearby offices in the event that cover is required for holiday and/or sickness ensuring that the office is open to all patients and taking receipt of all telephone calls.