Quality Manager (m/f/d)

Join Our Team at The Alpina Gstaad

At The Alpina Gstaad, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination-it is an experience where nature, culture, and luxury harmoniously converge.

Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad.

Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us.

• Development and advancement of a structured quality management system in the hotel

• Ensuring and continuously improving our existing standards across all departments

• Close collaboration with operational teams to drive sustainable process optimisation

• Analysis of guest feedback and implementation of concrete measures

• Preparation, support and follow-up of internal and external audits

• Training and coaching of managers and employees on quality and standards

• Reporting and regular exchange with the General Manager

• Professional experience in luxury or upscale hospitality is required

• Passion for quality, service culture, and process-oriented thinking

• Experience in quality or project management

• Structured, analytical, and self-reliant working style

• Strong communication skills, persuasiveness, and a keen sense for people

• Excellent interpersonal skills with a warm, authentic, and professional presence

• Very good command of both spoken and written German and English

• Enjoyment of working in a dynamic and demanding environment

At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:

• Staff accommodations - different categories within the region are available for our seasonal employees
• Customized training programs - both internal and external, to support your professional development
• Staff gym access - located in Schönried, a modern, fully equipped gym for your health and wellness
• Staff car for personal use - explore the stunning surroundings in style with our Audi Q3 Sportback
• Exceptional workplace environment - defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter