Property help Desk Operator

• Job Type: Full-time
• Location: County Hall - Glenfield
• Salary: 12.81 per hour

We are seeking a property help Desk Operator to act as the first point of contact for schools, academies, and client departments for all property-related matters. This role involves resolving a wide range of complex issues relating to facilities within buildings and requires a proactive approach to customer service and problem-solving.

• Develop a broad understanding of all County Council departments and their services to resolve a wide range of information provision enquiries.
• Take direct ownership and responsibility for resolving customer queries at the first point of contact.
• Accurately capture and input data obtained from customers, ensuring the information is entered accurately into the Property Management System.
• Identify potential complaints and deal with them proactively by following the appropriate customer service centre and corporate procedures, and through own initiative.
• Manage department frameworks for contractors effectively and raise orders in accordance with these frameworks.
• Liaise and work with technical teams within the department.
• Ensure completion of repairs carried out by contractors.
• Verify that prices charged by contractors are in accordance with agreed rates and order values.
• Monitor budgets for repairs and maintenance effectively.
• Assist with the safe evacuation procedures of County Hall.
• Undertake additional duties in line with capabilities as required.

• Excellent customer service skills with the ability to resolve issues efficiently.
• Strong data entry skills with a high level of accuracy.
• Proactive problem-solving abilities.
• Experience in managing contractor frameworks and understanding of maintenance budgets.
• Good communication skills, both written and verbal, with the ability to liaise with internal and external stakeholders.
• Ability to work independently and as part of a team.

To apply for the Facilities Coordinator position, please submit your CV detailing your relevant experience.