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Product Support Specialist (software) - £35k + Bonus

Posted 2 days 5 hours ago by Exalto Consulting

£35,000 Annual

Permanent

Not Specified

I.T. & Communications Jobs

Cheshire, Crewe, United Kingdom, CW1 2

Job Description

Job Title: Product Support Specialist (Software)

Location: Near Crewe, Cheshire

Salary: £35,000 per annum

Work Arrangement: On-site 2-3 days per week

Experience:
- Customer Support: Assist customers in effectively using the newly implemented software product.
- Training and Education: Conduct training sessions and courses to educate customers on software functionalities.
- Customer Support: Provide ongoing support and troubleshooting assistance to customers as needed.
- Knowledge of software products
- Experience within the Manufacturing/Logistics industries is preferable

Qualifications:
- Proven experience as a Product Support Specialist, Software Product Admin, Super User/Admin, preferably in a software environment.
- An understanding of software functionalities and troubleshooting.
- Excellent communication skills for customers interactions.
- Training or instructional experience is a plus.
-The ability to produce documentation/help guides is helpful.

Work Arrangement:
- On-site presence required 2-3 days per week.

Ready to be part of a dynamic team transforming customer experiences with innovative software? Apply now!