Product Manager, Payments and Fraud

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

As Product Manager Payments and Fraud product development on our Commerce team, the role holder will conceive, define , design, execute, test, and launch highly effective enterprise level back-end payments and fraud capabilities at a global scale.

What you'll do:

Develop and own product strategy payments and fraud within the commerce back-end, aligning objectives with broader business goals and user needs.

Advocate for user centric design and ensure that subscriptions and offer capabilities align with expectations and needs of the business and the customer.

Deliver requirements that meet industry best practices and standards for payments and fraud

Use qualitative and quantitative data to define requirements.

Present vision, strategy, work product, insights, and KPIs to stakeholders at every level of the organization.

Continuously optimize and enhance existing features based upon feedback and performance metrics.

Balance inputs from business, research, technology, and external teams. Create a network of cross-functional partners. Build rapport and earn trust.

Champion and evangelize best practices. Collaborate on the planning and building of scalable and extensible tools and resources.

Execute a roadmap of impact-generating functionality, and optimizations that prioritize value, business growth, and strategic opportunities.

Consider diverse market dynamics and behaviours to craft a comprehensive plan.

Be an expert in industry best practice, competitive landscape and emerging technologies.

Maintain a deep understanding of vendor partner and offer capabilities. Ground strategies and implementation plans in that understanding.

Participate in the evaluation of processing partners and work to integrate with payment processing and fraud management partners into broader payments ecosystem. Partner with other product team members, operations and engineering teams to drive partner roadmap improvements.

Participate in buy vs. build analyses for payment processing capabilities. Consider balance of outcome and cost in all recommendations.

Ensure necessary reporting and analytics data can be effectively syndicated to dependent product, financial and stakeholder teams.

What you'll bring:

You are an experienced product owner with a proven track-record of end-to-end ownership and delivery of platform level products-in particular, deep understanding of payments and fraud within a commerce domain.

Minimum 2 years owning product roadmap for a focus on strategizing, testing, developing, delivering, and scaling, preferably in streaming or media.

You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success-or failure.

You have relentlessly high standards and deep operational knowledge and expertise in every aspect of digital product development. You use tools, technologies, established best practices, and your own experience-based methods.

You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success-or failure.

You have the technical acumen to recommend and execute high calibre products but the humility and partnership orientation to collaborate closely with engineering leaders to define solutions.

Fluency defining customer problems, identifying hypotheses, and prioritizing a product backlog.

Technical depth and fluency working with cross-platform engineering teams.

Exemplary understanding of systems design, technical architecture and scalable product development.

Close familiarity with common project management tools such as Jira, Confluence, Airtable and Slack.

The rewards:

There's one thing people can't stop talking about when it comes to : the perks. Here's a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.