Product Manager (Insurance)

The insurance industry is ripe for transformation, and Synechron is partnering with a forward-thinking client to reimagine their digital landscape. To succeed, we need a Product Manager who can translate big ideas into actionable plans and customer-centric products. Your ability to map the customer journey, create detailed user stories, wireframes, and maintain a robust product backlog will be critical.

Role:

• Own the product life cycle for a major digital transformation project, from discovery through delivery and deployment, ensuring alignment with client objectives and user needs
• Strategic Visioning: Align product goals with overall business transformation strategy and long-term objectives
• Conduct thorough Market Research and competitor analysis to identify trends and opportunities
• Map user journeys to identify key touchpoints and opportunities for improving user experiences, translating insights into clear product requirements - for the digital experience and Back Office processes
• Write detailed user stories and develop wireframes conveying new product features' vision and functionality to development teams and stakeholders
• Create and manage product backlogs in an Agile environment, ensuring the highest-value items are prioritized for delivery
• Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure seamless execution and delivery
• Stakeholder Management: Employ strong communication and collaboration skills to work with various stakeholders, including leadership, developers, and customers
• Build and deliver training materials to help business users fully adopt and maximize the benefits of the new digital tools
• Agile Methodology Expertise: Utilize agile frameworks (Scrum, Kanban) to manage sprints, backlogs, and iterations effectively
• Coordinate with other product managers to manage interdependencies and solve impediments
• Support risk measurement and issue resolution impacting production scope, schedule, and quality
• Data-Driven Decision Making: Analyze data, metrics, and KPIs to guide product development and measure success

Experience:

• Experience in digital transformation projects in the insurance industry, focusing on improving user journeys and driving product innovation
• Extensive experience in Agile environments, including backlog management, writing user stories, and close collaboration with development teams
• Technical Acumen: Understand technology stack, digital platforms, and architecture to facilitate discussions and make informed decisions
• Proficiency in mapping complex customer journeys and turning insights into actionable product features that drive user engagement
• Prioritization and Road mapping: Define product roadmaps and prioritize features based on business value, user needs, and technical constraints
• User-Centric Mindset: Focus on delivering value to end-users by understanding their needs, pain points, and behavior through research and feedback
• Proven track record of creating product roadmaps that balance strategic vision with near-term execution

Preferred:

• Working knowledge in the insurance platform stack, preferably claims management and policy acquisition
• Change Management: Knowledge of managing organizational change in adopting new digital solutions.
• Experience working with both Legacy insurance platforms and newer Insurtech solutions.
• Familiarity with regulatory and compliance requirements in the insurance space.
• Experience in scaled Agile environments (eg, SAFe or LeSS), handling multi-team and cross-functional projects.
• Data-driven and skilled at using analytics to inform product decisions and measure success.
• Agile certification is a plus.
• Proficiency with tools such as Jira, Confluence, Trello, and other project management and collaboration platforms that support digital transformation initiatives.

Permanent Role - x3 days in London office (City) - Competitive salary + Bonus + Benefits

About Synechron

At Synechron, we believe in the power of digital to transform businesses for the better. Our global Tech AI and consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 51 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Synechron's Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.