Process & Project Coordinator

The role

This role will support the team in process reviews, creation of procedure documentation, Market Systems Administration, analysis and project tasks & administration and will assist in developing the function.

This role offers the opportunity to work across multiple and varied lines of business, developing strong relationships with various stakeholders across actuarial, underwriting, claims, operations and finance.

The candidate will be an integral part of the evolution of the team in a supporting role, focusing on improving the team's administration, internal communications and reporting. In addition, the candidate will be developing their knowledge of the operations of an Insurance company operating in the London Market alongside developing Process & Project Management Skills.

We are looking for an organised, adaptable and driven candidate who has a strong desire to add value to our client through effective administrative support, investigation & analysis and meaningful insights whilst building strong relationships through collaborative discussions and projects/tasks.

Key accountabilities

To provide support to the Process & Project Management team within the London Office. This will encompass interaction with the London Business Units, the IT Management Team and other Business Units within the Group as required.

Business Process Management Support

• Process documentation. Process modelling, procedure documents and user guides
• Support the London branch in Business Process Management and improvement

Project Support

• Investigation & Analysis
• Contacting Business Users/System Vendors/Internal IT Management
• Project Documentation

Project & Process Management Administration

• Meeting minutes
• Meeting organisation
• Action Tracking

Facilitating meetings

• Keeping to Agenda
• Timekeeping
• Agreement of Action Points

Business analysis

• Requirement analysis and documentation
• Raising Changes with IT
• Tracking Changes

System Support/Administration

• Supporting the branch in the implementation and running of external London market systems in terms of set up, user admin and MI reporting, process and procedure documentation
• To gain expertise on External London Market system capabilities and usage.

Internal Reporting

• Reporting Team Metrics to Internal Management

Internal Communication

• Communication on Project Progress
• Advising Internal Users of Market System Changes
• Keeping Team Intranet Page(s) updated

Skills & experience

• Preferable to have a basic level of understanding of insurance
• A-level or equivalent or higher
• Working towards CII qualifications or similar industry recognised qualifications is desirable but not essential
• The job holder would be expected to gain a Project/Process Management Qualification (Prince 2/Agile)
• Effective communicator
• Able to work under own initiative
• Willingness to take on new tasks and solve problems
• Ability to identify/investigate and document/articulate issues and possible solutions
• Willingness to research both inside and outside company for supporting data/information

Salary

to £40000 plus 20% bonus and full benefits