Policy Validation Officer

• 80% homeworking options available with 20% of your week based in our York office
• Opportunity to be a part of a team protecting the NFU Mutual's reputation and profitability, as well as safeguarding the interests of our genuine customers.
• Work with a wide range of internal stakeholders at all levels

About the role

We are seeking a Policy Validation Officer on a 9 month secondment to be based in our York Regional Service Centre.

You will be the first point of contact for the investigation of suspicious policies and be responsible for raising awareness of anomalies which may indicate fraud. You'll determine the direction of investigations and undertake these ensuring that a thorough and robust approach is applied in accordance with internal policies, procedures and regulatory requirements whilst delivering a fair outcome and a first class customer service.

You'll compile, assess, process and record information relating to new fraud risk scenarios in the context of our underwriting strategy, in accordance with internal policies, procedures, regulatory requirements and SLAs aswell as assess and evaluate suspicious referrals, within limits of authority, by conducting objective, thorough and timely investigations into allegations or suspicions of fraud in order to reduce exposure to financial risk.

A key element of this role is to use and interpret information from internal policy systems, fraud databases and third party counter fraud software to determine any potential risk of fraud to the business and to identify and escalate complaints, high profile cases and breaches in accordance with internal policies, procedures and regulatory requirements.

Together with other PVOs, you'll act as a specific point of contact for RSC colleagues including Underwriting, Agencies, RSC CVO's, CV team & Financial Crime Unit (FCU) & suppliers to ensure a coordinated and consistent approach to tackling underwriting fraud.

About you

You'll be a team player and using your excellent communication skills you'll coach, support and guide regional underwriters and agents, on suspicious policies to improve their knowledge and support effective decision making & improve identification. As & when required deliver, or assist with, any fraud related training.

You'll be organised, analytical and have excellent attention to detail. You'll occasionally deal with difficult calls and interactions but you'll overcome these using exceptional customer service skills, resilience and strong stakeholder engagement.

To be successful in this role you'll be able to demonstrate and display the following skills:

• General Insurance experience, preferably with experience of Counter Fraud work.
• Experience of analytics and the ability to measure trends of activity.
• Experience of successfully building and managing relationships and influencing stakeholders.
• A working knowledge of Industry Counter Fraud organisations and bodies.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary of upto £32,000 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.