Policy Officer x2

Policy Officer x2| 3 months (Inside IR35)| Hybrid (Edinburgh)

Harvey Nash's client is recruiting for 2x Policy Officers on a contract running until 30th June 2025.

Main Responsibilities

• Responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service. This role requires strong investigative skills, excellent communication abilities, and the capacity to work flexibly in a fast-paced environment.
• Handle inquiries and provide information to stakeholders in a professional manner on the Act - ensuring all calls are recorded in the client management system.
• Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
• Conduct legal research - mostly in preparation with the Act and prepare comprehensive case summaries for Head of Office and the Adjudicator.
• For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
• Manage all case files and ensure organised file maintenance.
• As and when required, assist in the preparation and coordination of meetings, including note-taking and distributing meeting material.
• Work flexibly across the office, providing necessary support as needed.

Key Skills

• Proven experience working in legislative environments, using a case management system
• Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders
• Strong investigative skills and attention to detail for case preparation.
• Confident call handling experience, gained in a regulatory environment.
• Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.

This role falls inside of IR35 and is hybrid working with the expectation to attend the Edinburgh office on a Adhoc basis. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland. To apply, please send your CV using the link.