Policy Officer

POLICY MANAGER - INITIAL 3 MONTH - INSIDE IR35

One of Loriens leading Public Sector Clients is looking for 2 Policy Managers to join their team on an initial short term contract of 3 months.

Responsibilities

• The successful candidate will be responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service. This role requires strong investigative skills, excellent communication abilities, and the capacity to work flexibly in a fast-paced environment.
• Handle inquiries and provide information to stakeholders in a professional manner on the Act - ensuring all calls are recorded in the client management system.
• Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
• Conduct legal research - mostly in preparation with the Act and prepare comprehensive case summaries.
• For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
• Manage all case files and ensure organised file maintenance.
• As and when required, assist in the preparation and coordination of meetings, including note-taking and distributing meeting material.

Essential skills

• Proven experience working in legislative environments, using a case management system
• Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders
• Strong investigative skills and attention to detail for case preparation.
• Confident call handling experience, gained in a regulatory environment.
• Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.

Desirable skills

• Worked within the public sector
• Knowledge of the Scottish Public Sector
• Experience and/or knowledge of case management

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.