Permanent and Temporary Helpdesk roles - Central and West London

1) Permanent Helpdesk Co-Ordinator role for Global Company - Full-time in office

Location: West London

Start date: ASAP

Hours: 8:30 - 5:30

Job type: Full-time in office

Skills: Helpdesk skills required

We are seeking a professional, friendly, and proactive Helpdesk Co-Ordinator. In this role, you will build and develop excellent working relationships with your on-site client as well as the wider team within the organisation. This is a fabulous opportunity to join this high profile company in West London with plush offices and award winning campaigns.

In this role, you will manage helpdesk calls and emails, responding to requests and enquiries according to contractual arrangements. You will order necessary materials and equipment, prepare and submit quotations, and complete client and internal reports. You will also manage purchase orders, including raising purchase orders and accurately goods receipting invoices. Additionally, you will assist the technical team and book attendances at the site, complete any other helpdesk-related tasks to support the client and wider company team.

The ideal candidate will have 2+ years of experience in a similar customer services-based role. Helpdesk and CAFM experience is desirable, and being a good team player is essential.

This really is a wonderful opportunity to join this incredible company.

2) Temp to Perm Helpdesk Role - Corporate Co in the City

Location: City (Office-based during initial training, then hybrid with at least one day remote)
Start Date: ASAP
Hours: 8:00-5:00 / 9:00-6:00 (TBC)
Permanent Salary: £28,000 - £32,000 DOE

This is an ongoing temporary role with potential for a permanent position if suitable.

Requirements: PPM experience is essential.

Key Duties:

Daily, you will manage helpdesk calls, emails, and escalations, ensuring that all inquiries are addressed promptly and resolved within the established service-level agreements. For any issues that require additional support, you will handle escalation as necessary. You'll also be responsible for collaborating with suppliers to secure and upload service records to Concerto, adhering to a strict 10-day timeline for data entry.

In this role, you'll focus on building and maintaining strong relationships with both internal and external customers. This involves providing clear, responsive communication and delivering an outstanding level of customer service. Additionally, you will ensure that all helpdesk-generated data and work orders are completed and closed promptly, adhering to procedural standards and quality expectations. You'll work closely with clients to understand their needs and challenges, prioritizing a positive, productive partnership that reinforces their satisfaction and trust in the organization.

Note: This role will be fully office-based during the first few months of training before transitioning to a hybrid setup.

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