Patrons Manager (Maternity Leave Cover)

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.

The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:

• Relevant experience working in a membership organisation and/or with high-net-worth individuals
• The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
• Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
• Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
• A clear and concise writing style with developed communication and rapport building skills

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.