Operations Manager

I'm working with a leading university in the South of England that's looking for an Operations Manager to support the launch and day-to-day running of a brand-new student residence opening in Summer 2025.

This role is ideal for someone experienced in residential or hospitality operations, who thrives in people-facing environments and wants to play a key part in shaping the student experience from day one. You'll lead a front-of-house team, manage third-party FM relationships, and be the go-to person for daily operations in a large-scale hall of residence with 676 student bedspaces. 

MUST HAVE EXPERIENCE:

• Day-to-day operational management in residential, hospitality, or facilities settings
• Line management and rota planning for front-of-house or reception staff
• Working with third-party providers (FM, housekeeping, or maintenance)
• Incident response (fire safety, evacuations, maintenance issues)
• Budget awareness and cost control in large service environments
• Experience using property management or facilities systems
• Experience working in or alongside higher education (desirable)

ESSENTIALS:

• Excellent communication and team leadership skills
• Strong customer service mindset
• Confident with problem-solving, compliance, and emergency handling
• Able to balance administrative, operational, and pastoral responsibilities
• Comfortable working flexible hours, including peak periods (move-in/out, summer lets)
• Mental Health First Aid trained (or willing to be trained)
• Understanding of GDPR, Health & Safety, and data integrity processes

Location: London-based, on-site

Rate/Salary: TBC

If you're shortlisted for the role, I'll provide you with a set of questions to guide your supporting statement as part of the application process.

If you're interested or know someone who might be, send your CV to (see below)

*Rates depend on experience and client requirements