Operations & Finance Manager

Operations and Finance Manager

Location: London

Salary: Competitive

Contract Type: Full-time

The Operations and Finance Manager plays a vital role within the Partnerships & Places department, essential for driving its expansion and success. This role focuses on overseeing the financial and operational aspects of the department while managing clients' commercial facilities and tenants.

We seek an organised, hands-on individual who is confident, communicates clearly and effectively, and excels at problem-solving with strong initiative. This position is pivotal in supporting both current and future projects.

Key Responsibilities

1. Financial Management:

• Handle all aspects of financial management, including invoicing, aged debt management, rental accounts, budget reviews, and intercompany charges.
• Provide comprehensive financial oversight for placemaking projects, ensuring accurate financial reporting.
• Organise and manage facilities contracts (e.g., waste, lifts, business rates, air conditioning) for several commercial businesses.
• Manage service charges (including client billing) to ensure value for money and produce arrears reports and account statements.
• Handle rent and debt collection, reporting to external clients.
• Conduct forecasting and budgeting across the department.
• Lead monthly finance monitoring meetings with team members.
• Collect data and produce regular financial reports.
• Handle complaints efficiently and professionally.

2. Facilities and Estate Management:

• Lead the management and development of facilities across all sites, ensuring efficient system expansion and enhancement.
• Implement strategies for sustainable estate development, aligning with organisational goals.

3. Commercial Client Management:

• Manage and cultivate relationships with commercial clients, ensuring full contract compliance and meeting expectations.
• Act as the primary liaison for commercial clients, providing exceptional service and support.

4. Income Generation & Operational Improvement:

• Develop and implement income-generating initiatives and optimise asset utilisation.
• Identify and implement cost-saving measures, enhancing operational systems for maximum efficiency and business performance.

Person Specification:

• Experience in facilities management, including service charge handling.
• Methodical with a high level of accuracy, numerate, and literate.
• Excellent communication skills (verbal and written).
• Resourceful problem solver with strong initiative.
• Proficient in MS Office (Excel) and accounting software (e.g., Xero).
• Capable of working independently and collaboratively within a team.
• Experienced in managing diverse client and stakeholder expectations.
• Able to multitask and prioritise effectively.
• Strong understanding of Health and Safety in estate management.
• Excellent negotiation skills and persuasive abilities.
• Professional, tactful, and self-assured demeanour.
• Friendly and approachable personality.

This is an exciting opportunity to join an organisation that champions creative communities, placemaking, and cultural development across London.