Operations Analyst - 24/7 (shift pattern)

We are looking for an Operations Analyst to work within the public sector.

Location: Hybrid working - Hendon

• X3 13 hour shifts, day shifts - 4 rest days
• X3 13 hour shifts, night shifts - 4 rest days

About the role: You will be responsible for the monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.

Essential Skills: The ideal candidates will hold Active SC clearance and have a proven Operational Analytical background, with the following skills/experience:

• Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
• Knowledge of Microsoft Suite, any previous customer service experience.
• Familiar with a similar shift pattern
• Experience of Incident Management.
• experience with ServiceNow or similar
• Monitoring experience
• Experience of ITIL Service Management