Operational Manager

Viewpoint is a service user charity currently covering Hertfordshire. Our aim is to enable people who use mental health and addiction services to have a voice in feeding back how well services are working and to be part of future service planning.

We are now seeking a person to support the chief executive to ensure that Viewpoint implements its agreed strategy within budget and operates as a model of best practice for user involvement and to manage and supervise staff employed by Viewpoint.

Viewpoint Operational Manager

Title: Operational Manager

Responsible to: Chief Executive

Location: Welwyn Garden City, Hertfordshire

Hours / salary: 22 hours / week. Full Time Equivalent Salary £35,000 p.a.

Pension: Viewpoint offers a defined contribution pension scheme. Contribution levels are based on Total Gross Salary - Employer 5%, Employee 3%. Participation in the scheme will commence after an initial 3 month waiting period.

Annual leave: 25 days per year plus 8 bank holidays. Holiday entitlement will start to accrue after a satisfactory six month probationary
period.

Other benefits: Training, Development and Supervision

Length of contract: Subject to funding

About Viewpoint

Viewpoint develops innovative ways that support people with a lived experience of mental health issues and / or addiction challenges. Across Hertfordshire we work with over 800 experts by experience and put them at the centre of everything we do. We support people to be independent, have their say on the quality of services that they experienced and influence change to those services.

Our support is flexible and needs-led and is delivered through outreach groups, one to one interaction or remotely.

Staff or members who have a lived experience of mental illness and / or addiction facilitate our programmes.

We offer educational sessions that enhance wellbeing and equip individuals with the skills and self-belief to aid their recovery journey.

Our goals

Purpose of the post:

• To support the chief executive to ensure that Viewpoint implements its agreed strategy within budget and operates as a model of best practice for user involvement.

• To manage and supervise staff employed by Viewpoint.

• To promote Viewpoint with both statutory and Voluntary Community Faith Social Enterprise (VCFSE) at a county level.

Principal Responsibilities:

Management

• To provide operational management and leadership to achieve the aims and objectives of the Viewpoint strategy.

• To ensure that appropriate policies and procedures are adhered to, developed and updated in compliance with relevant legislation.

• To attend contract reviews and provide such monitoring information as required by the service contract.

• To develop and maintain good working relationships with all relevant statutory, independent, and voluntary agencies.

• To raise and promote the work of Viewpoint across the county and all relevant bodies.

Staff

• Provide effective line management to all Viewpoint staff in accordance with agreed policies

Financial

• To participate in the preparation and production of the Viewpoint Annual Report and Business Plan.

• To ensure proper use of resources and working within agreed budgets.

Fund-raising

• To contribute to the development of fund-raising activities to ensure the continuation and development of Viewpoint.

Representation

• To negotiate appropriate user representation with service commissioners and providers.

• To support user representation on County-wide forums.

General

• To ensure relevant recording, monitoring and evaluation of project work is routinely carried out and in compliance with relevant legislation and the requirements of the service contract.

• Maintain awareness of national and local initiatives and best practice regarding user involvement.

• Undertake other duties, consistent with the level of the post, as required from time to time by the Chief Executive and Executive Committee.

Service Development and Delivery

• Maintain up-to-date knowledge of legislation, national and local policies and issues in relation to mental health and wellbeing.

• Comply with all relevant Viewpoint policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information, and to be aware of any changes in these.

• Be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.

• Complete entries in the appropriate records and performance database.

Learning and Development

• Participate in mandatory training and development activities

We welcome applications from people who use or have used mental health and /or addiction services.

Closing date: Monday 18th November 2024 at 12PM

For an application pack: please telephone Viewpoint on 01707-386-136 or

e-mail

Please note - In order to apply you must complete the application form. We do not accept CV's.