Operational Delivery Manager

Location: Citizens Advice Hammersmith & Fulham sites, with the potential for hybrid working after a probation period

Contract: Initial 12 months contract, with permanent contract on completion of a year s service

Citizens Advice Hammersmith & Fulham (CAHF), part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Operational Delivery Manager.

As an Operational Delivery Manager at Citizens Advice Hammersmith and Fulham (CAHF) you will be responsible for overseeing the operational delivery of CAHF s assessment, advice, and project services. You will also manage the Advice Services Manager Team, who are responsible for the staff (paid and volunteer) who deliver CAHF s frontline services. You will proactively manage the shifting demands of the role, juggling diff erent tasks and prioritising work eff ectively, whilst applying a critical eye to our current ways of working to add value where possible.

As a member of CAHF s Leadership Team, the Operational Delivery Manager will work collaboratively with all members of the team to deliver CAHF s operational goals and strategic vision.

In this role you will bring:

• Strong line management skills, particularly gained in a customer-focused environment
• Project-management skills
• Close attention to detail
• Strong communication abilities
• Positive attitude to foster an inclusive work environment

Why Work with Us?

We are committed to fostering an inclusive, diverse workplace where everyone can thrive. Join a team where your leadership will make a real impact. We offer:

• Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with long service
• Paid service closure days between Christmas and New Year
• Hybrid working upon completion of the probation period, where possible
• Access to our in-house learning platform for career and role development
• Personal development opportunities through our Network Equity Groups
• 24/7 employee support through our wellbeing service
• Ongoing performance management and training development

Experience in an advice-giving charity is beneficial but not essential.

To find out more please visit our website via the apply button

Closing Date: Midnight 2nd March 2025
Interview Date: Week beginning 3rd March 2025