Online and Retail Manager

Sussex Emmaus is a charity dedicated to making a difference in the lives of those who have previously experienced homelessness. We provide accommodation for up to 58 people (known as Companions), helping them out of homelessness and providing them with a place to feel safe and secure whilst supporting them to develop and thrive.

We have a fantastic opportunity for a passionate and dynamic Online and Retail Manager to motivate our team of Companions and volunteers. Reporting to the Business Manager, you will be a key member of the management team. Working in conjunction with the Business Manager and other Managers you will have passion and leadership skills to motivate a team of Companions and volunteers, working collaboratively to manage and delegate tasks in compliance with our Emmaus ethos, mission, strategic aims, organisational objectives and policies. Working alongside and instructing Emmaus Companions and volunteers sourcing, researching, listing, packing, pricing and merchandising stock and ensuring the optimum selling price for each donation. No two days are the same, and you'll find it rewarding helping others to thrive. If you can communicate confidently at all levels, with a desire to support the development of people with a variety of needs, and have a positive, motivational attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Job Dimensions

To lead, supervise and work alongside Companions who are allocated to the Emporium and Online sales teams, during the business operating hours.
To lead, supervise and work alongside volunteers who are allocated to the Retail team during business operating hours.

Accountabilities
- People
- Retail Management
- Online Sales
- Safety, Health & Environment
- Other Duties & Special Requirements

Person Specification
Essential Skills
- Ability to inspire and motivate people to achieve their full potential
- Ability to recommend and implement ideas to increase income and upskill Companions
- Competent IT user including Microsoft Office Packages, internet and email
- Effective verbal and written communication
- Effective listening
- Ability to remain calm under extreme pressure
- A positive customer services attitude
- Able to supervise Companions and volunteers
- Able to work as a team member and team leader
- Ability to relate to and work with a variety of people
- Ability to prioritise workload, balancing competing demands
- Effective organization and time management
- Ability to delegate

Desirable

- Experience working with adults with complex needs
- Public speaking or engagements

Essential Experience
- Retail experience
- Team building, coaching, supervision
- Customer service
- Line management
- Cash/till system management
- Experience of complying with Health & Safety regulations
- E-Commerce
- Experience in Managing a team of 10 or more

Desirable

- Charity retail
- Retail and trading law
- Recycling or second-hand retail
- Stock management
- Working with volunteers
- Volunteering
- Health and Safety: fire safety, manual handling, first aid, security
- Homelessness issues

For more details and to apply, please download an application pack from our website and submit your CV and a one page statement explaining how you meet the person specification. Applications may close before the deadline, so please apply early to avoid disappointment.

Sussex Emmaus offers:
- Salary of £26,203 working days over Tuesday to Saturday 8.45- 5pm
- Annual Leave 25 days per annum, plus 8 bank holidays
- Pension 5% employer contribution
- Training & Development Individually tailored induction, training and development
- Employee Assistance A 24/7 employee assistance scheme is available
- 6 months probationary period