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Network Service Technician
Posted 10 days 9 hours ago by Thames Water
Permanent
Not Specified
Other
Surrey, Croydon, United Kingdom, CR9 0
Job Description
We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.
- Location - Stroud Green, Croydon, CR0 8YY.
- Due to the nature of the role, ideally the candidate will live in the Bromley or Croydon area.
- You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.
- Due to the nature of the role a Full UK driving licence is required.
- Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
- Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field.
- You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance.
- Looking after valve operations and water sampling and valve checks and planning.
- Work well within a team covering core and standby hours through all hours of the day. (on standby rota)
- As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.
- Have excellent customer service experience.
- Have a can-do and positive attitude.
- Be initiative-taking.
- Be assured of completing tasks to the best of your ability.
- Have excellent time management.
- Have a solution-focused attitude.
- Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.
- Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
- Full UK driving licence.
- Competitive salary up to £37,680 per annum plus you will get additional standby payments.
- This role also comes with a van.
- You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.
- 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments - Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.