Network Engineer

Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Network Service Product Engineer on a permanent basis on a salary of £46,485-£55,295/annum. This role is flexible working with no official office attendance required.

Responsibilities:

- Produce outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organisation.
- Provide advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities. Plan arrangements for disaster recovery together with supporting processes and manages the testing of such plans.
- Draft and maintain policy, standards and procedures for service component capacity management.
- Ensure that service delivery meets agreed service levels. Create and maintain a catalogue of available services.
- Draft and maintain procedures and documentation for network support. Make a significant contribution to the investigation, diagnosis and resolution of network problems. Ensure that all requests for support are dealt with according to set standards and procedures.
- Maintain an in-depth knowledge of specific technical specialists and provide expert advice regarding their application.
- Develop maintenance schedules and procedures.
- Specify and design large or complex systems.
- Evaluate new system software, reviews system software updates and identifies those that merit action. Ensure that system software is tailored to facilitate the achievement of service objectives.
- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
- Following HR policies and guidelines and relevant strategies, support the Product Group Manager to create and manager balanced development plans for team members that takes account of business objectives and individuals' aspirational goals.
- Help manage the performance of staff. This includes ensuring that team members are on board, unified and moving in a direction that is aligned to our goals.
- Proactively contribute to leading developmental activity within IT.
- Keep up to date with information technology developments to improve and enhance the user experience.
- Represent IT and the organisation externally amongst peer institutions and industry associations.
- From time to time assist or support work of a similar level and nature in other areas as required.
- Contribute to evening and weekend work, if required, and cover all areas of service if resources fall below critical levels.
- Ensure that all relevant legislation and organisational policies are adhered to.
- Any other duties as prescribed by the Head of Infrastructure and Research Computing.

Essential Skills:

- Good working knowledge of Windows, Linux and Mac operating systems
- Previous relevant work experience in IT environment
- Experience of the maintenance and development of processes across a complex organisation
- Experience of translating technical requirements and specifications into easily understood business concepts and vice versa
- Experience of fulfilling the role as described in the duties above
- Ability to manage workloads under pressure and to tight deadlines and with an analytical and methodical approach to investigating problems and resolving issues.
- Highly developed interpersonal skills and proven ability to work effectively with individuals and teams at all levels both within and external to the organisation.
- Sensitivity to the issues of working in a highly devolved environment and an ability to develop effective and pragmatic solutions.
- Ability to influence and persuade others to take a specific course of action when there is no direct line of command or control.
- Customer and service-focussed: understanding the needs of the customer when making decisions.
- Proven ability to develop, implement and evaluate policies and processes.
- Highly IT literate with strong and relevant application experience.

Desirable Skills:

- Degree in relevant subject or equivalent experience.
- ITIL Intermediate Certificate - Service Design
- ITIL Foundation Certificate
- Appropriate Technical Certifications or equivalent experience eg CCNP/CCSP/CCDP ArubaSNWL qualifications
- Service delivery management experience of working in an ITIL-based framework; familiarity with the processes, procedures and outputs of ITIL

If you would like to hear more about this opportunity please get in touch.