Netsuite Support Analyst

Are you a Netsuite expert looking for an exciting and challenging new role? Do you have a passion for creating efficiencies and process improvement, with a detailed eye for analytics?

ClearCourse is growing and looking for a Netsuite Support and Development Analyst to join us in a newly created position. In this role you will be key in the creating maximum efficiency and effectiveness when it comes to processes, systems and controls relating to Netsuite. Our established and high performing team are dedicated to supporting users of Netsuite and Planful BI, across our business and shared service centre. This will be an exciting role for someone looking for a challenge within a fast growing ever changing role.

This role will be responsible for the following, plus more:

Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey
Analysis of complex issues to find resolution
Undertake Netsuite customisations, integrations, workflows and scripts
Migration of acquired businesses, using Ipaas tool, integrating Sales CRM data and building bank integrations when required
Improving, updating and maintenance of migration blueprints

The ideal experience for this role will be:

3+ years NetSuite experience, including administration and configuration using SuiteBuilder, SuiteFlow, Freemarker, and HTML
Management experience
Strong customer service orientation, providing technical advice, guidance, and working to SLAs
Experience in financially driven migrations and integrations
Deep understanding of core Finance Processes
Experience of testing system enhancements and test management
Experienced developer with iPaaS tool, such as Celigo

What do we have to offer you?

Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension
Hybrid-working model with 25 days annual leave + your birthday off
Employee wellbeing perks - including Peppy Health, Perkbox, etc
Enhanced maternity, paternity and adoption pay
Generous training budgets and reimbursement for professional memberships

If this sounds like the role you are looking for, we look forward to receiving your application.

Job Types: Full-time, Permanent

Pay: From £50,000.00 per year

Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance
Sick pay
Work from home
Schedule:
Monday to Friday

Work Location: Hybrid remote in London