Neighbourhood Assistant/Officer

Neighbourhood Assistant/Officer- Lincolnshire- Tenant support - Compliance- Income- Allocations

Your new company
Social housing providers across Lincolnshire arenow on the lookout for Neighbourhood Assistant's and Officer's to join theirteams.
Mixture of job types: Temporary, Fixed Term, Permanent
Benefits:

25 days annual leave plus bank hols

• Enhanced pension
• Training and promotion opportunities
• Health & well-being benefits
• Cycle to work scheme
• Family support schemes
• Death in service benefit

Your new role
Neighbourhood assistant:

• Supporting and assisting the Neighbourhood Managers.
• Providing administrative support to the wider Neighbourhoods team, to ensure an efficient and effective service to our customers.
• Assisting in ensuring we are compliant with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols.
• Assisting with invoicing and contract management to ensure financial compliance.
• Supporting our procurement processes, ensuring we offer value for money.
• Taking an active role in the day-to-day running of our office spaces and facilities.
• Taking ownership of communal access, key management, and garage enquiries.

Neighbourhood officer:

• To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance
• You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.
• You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.
• To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti-social behaviour or repair requests.

What you'll need to succeed

• Full UK drivers licence and access to a car
• Experience and knowledge of housing/ lettings or ideally social housing
• Experience of working with a diverse range of customers and dealing with a variety of situations.
• Experienced in faced to face customer service
• Solution focused and experience in working with customers and stakeholders.
• An ability to manage confidential and personal information appropriately and sensitively
• Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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