MI Subject Matter Expert

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

The Enterprise MI, Planning, and Insights function supports the Diligenta strategy by designing and implementing a consistent model and framework to enhance customer journeys.

This role involves producing, designing, developing, and maintaining MI reports to provide accurate and timely information to stakeholders for effective operational management.

You will be responsible for embedding Diligenta standards across all accounts, ensuring data-driven decisions, and supporting the 'One Diligenta' model. Additionally, you will engage with stakeholders to evaluate and present business requirements, propose and design MI solutions and enhancements, and identify and mitigate risks associated with MI reporting and accuracy.

Benefits:

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

What you'll be doing:

• Producing timely MI reporting in line with any contractual or internal target date limitations
• Evaluating and presenting business requirements in context to MI reporting based on engagement with stakeholders
• Ensuring accuracy and consistency of all MI reporting
• Developing and implementing MI reporting changes and enhancements.
• Training and developing MI analysts and specialist and support users of MI systems and reports

What we're looking for:

• 4-6 years of relevant work experience, preferably in a similar role.
• Experience working in and analysing statistical environments.
• Proficiency in MS Excel, MS Access/SQL, and BI tools.
• Proven experience in producing and maintaining MI reports.
• Demonstrated ability to develop and implement MI solutions and enhancements.
• Ability to coordinate and standardise MI across multiple accounts.

If you need any help or adjustments during the recruitment process, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!