Membership Systems Administrator

Home Palace: Hampton Court Palace
Status: Established/Permanent
Salary: £28,203, Per Annum
Days/Hours of work: Full time, 36 hours per week, Monday - Friday

About the role and about you

They are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and they re bringing them to people in ways that mean more to them. They want everyone to find themselves in the spaces and stories they share. Our client's member community is a valuable and engaged audience, whose support helps them to achieve their charitable aims.

In this role, you ll be supporting the Membership Systems, Finance and Reporting Executive with the delivery of critical member systems and processes.

You will play a vital part in ensuring that the membership functions of their CRM, ticketing and finance systems are running effectively day to day, supporting with system integration, payment collection, data cleaning, and issue resolution.

You will also support the Membership Services team with resolving finance queries and support internal customers with regular reporting and data requests to help them better understand their members and improve their membership offer.

Working closely with the rest of their friendly team, they will support you in building your knowledge of their systems and the organisation. You will already be skilled in using Microsoft Excel to summarise and graphically represent data using pivot tables and will be able to demonstrate experience working with large volumes of data. You ll have some previous experience of using CRM, ticketing or finance systems to collect payments, and experience working for a membership, charity or heritage organisation would be advantageous. This role would suit an analytical problem solver with high attention to detail, and a passion for driving efficiency through identifying and solving problems.

Benefits include:

• Hybrid working (2 days from home per week)
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & Bonuses
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts
• Free entry to their six palaces and gardens with up to four guests whenever you like.

Closing date: 23:55pm Sunday 5th January 2025
Interviews: TBC onsite at Hampton Court Palace

They have adopted a hybrid model of part working from home and part working from site, they are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.

Our client is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Assistant Administrator, Customer Service, Office Assistant, Membership Administration, Marketing Assistant, Member Services Administrator, Marketing Administration, Customer Service Executive, Administration Assistant, Member Services Coordinator, Sales Administrator etc

REF-