Membership Services Administrator (Temporary)

Our client is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Home Palace: Hampton Court Palace
Status: 12 month Fixed Term Contract
Salary: £28,203 per annum
Days/Hours of work: Full time, 36 hours per week, Monday - Friday

About the role and about you

They are a team of people who love and look after six of the most wonderful palaces in the world: the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle, Northern Ireland. Their member community is a valuable and engaged audience, whose support helps them to achieve their charitable aims.

In this role, you ll be providing excellent customer service to their members over the phone and by email to ensure they can make the most of their membership. You will also carry out essential processes such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings, to agreed SLAs.

You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in a membership, heritage, or charity organisation would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.

Benefits include:

• Enhanced holiday entitlement
• Generous employer pension contributions (up to 11%)
• Annual pay reviews and bonuses
• Critical illness cover and life assurance
• Family-friendly policies and benefits
• Staff discounts

Due to the nature of their systems and this role s responsibilities, this role is not hybrid and is based at Hampton Court Palace.

Closing date: 23:55pm 23rd February 2025
Interviews: w/c 24th February 2025 at Hampton Court Palace

Our client is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Membership Admin, Membership coordinator, Assistant Administrator, Customer Service, Office Assistant, Membership Administration, Marketing Assistant, Member Services Administrator, Marketing Administration, Customer Service Executive, Administration Assistant, Member Services Coordinator, Sales Administrator etc.

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