Membership Officer

You will play a central role in the delivery of SPAB's membership offer, ensuring a high-quality experience for current and prospective members.

As Membership Officer you will handle routine member queries, process new memberships, and manage our membership database. You will use your analytical skills to maintain our membership statistics and make recommendations based on the data to ensure our strategies are working as effectively as they can for SPAB and our members.

Member Relations

• Be a friendly and supportive point of contact for members, answering calls to the membership line, managing the SPAB membership inbox, and ensuring all queries are responded to promptly.
• Support the Senior Membership Manager in the development, planning and execution of member recruitment and retention campaigns, based in part on insights from your analysis of the membership statistics.
• To assist in the development of communications for members, including newsletters and routine promotional materials.

Membership Administration

• To take responsibility for the maintenance of member records in SPAB's member database (CiviCRM).
• To process membership renewals by cheque and credit card; to oversee the smooth operation of SPAB's Direct Debit system (GoCardless).
• To take responsibility for SPAB's postal correspondence; preparing and sending renewal letters, lapsed notifications and other routine correspondence to members without email addresses.
• To liaise with SPAB's mailing fulfilment providers to oversee the dispatch of regular mailings to members.
• To take minutes at key meetings, and support meeting administration by preparing and circulating agendas and calendar invites in advance.

Insights and Analysis

• To maintain statistical records related to SPAB's membership trends, using SPAB's CRM (CiviCRM).
• To prepare monthly statistical reports for the Senior Membership Manager detailing trends and providing insights and analysis to improve member recruitment and retention.
• To work with SPAB's Communications Team to monitor and expand SPAB's addressable audience and repository of 'hot leads' for engagement and membership sales overtures.

Events Support

• To attend trade shows, events, and conferences to promote SPAB, our work and SPAB membership.
• To attend SPAB membership events where possible to build rapport with members and strengthen interpersonal links between members and the SPAB office.
• Provide occasional support for other SPAB events where needed.

General

• Support the Senior Membership Manager in the delivery of the Membership Growth Strategy.
• Support front-line communications at SPAB; acting as key secondary contact for the SPAB general phone line and ; providing core Reception cover where the Office Manager is away or on leave.
• Network with similar post-holders in other organisations, maintaining a personal awareness of emerging and best-practice approaches to membership administration.
• Maintain an awareness of the built heritage sector.
• Undertake any other duties as assigned to support the wider goals of the membership team, as assigned by the Senior Membership Manager.

See for more about the organisation

How to apply

Send a cover letter and CV (max 2 pages each) detailing how you fit the specification for the role.

Send your application via the button below by Wednesday 4 December, 9am.

Interviews will be held on Thursday 12 December at 37 Spital Square, London E1 6DY

Any questions about the role before you apply? Please email Dr Michael Nelles Senior Membership Manager, .

Need any adjustments in order to apply or attend an interview? Please email .

About Us

The Society for the Protection of Ancient Buildings (SPAB) gives old buildings a future.

We help people to look after old buildings, making them fit for the future while keeping their historic character. We do this through casework, technical research and advice, education and training, awards, outreach and events across the UK and Ireland.

Our work is underpinned by a conservation philosophy that encourages people to preserve historic fabric. The SPAB Approach provides a well-tested basis for practical decision-making in building conservation. We also encourage excellence in new design to enrich and complement the built historic environment.

Founded in 1877 by William Morris and his fellow campaigners, the SPAB continues to advocate for old buildings almost 150 years later.