Membership Administration Manager

£41,920.80 per annum (£56,401 FTE)

28 hours per week (could be split over 4 or 5 days)

One year fixed-term contract

London based with the option of hybrid working in the office and from home

We're looking for an expert and experienced Membership Administration Manager to join and support the Chartered Society of Physiotherapy's finance team at an exciting time of our digital transformation.

Are you:

• A leader and collaborator, looking for an outstanding opportunity to lead an experienced Membership Administration team?
• A hands on operator, who is able to provide leadership, management and support the team to manage the data and administration of the Chartered Society of Physiotherapy's 65,000 members?
• Driven and passionate about supporting an operational team during a time of significant change as we transition to a new subscriptions management system and establish new ways of working?
• Able to challenge well and support skills development across the team as we establish new and improved ways of working?
• A values-led and trusted people leader with strong technical and line management skills?

If so, we want to hear from you!

About the role

We are seeking an expert and experienced Membership Manager to join our ambitious membership team during an exciting period of significant transformation across a £25m professional body and trade union. As part of our digital transformation strategy we are moving to a new subscriptions system. The Membership Manager role will provide high quality leadership and management to the team to support and enable them to continue to run critical operational activities, while also testing, adopting and embedding a new system.

The substantive Membership Manager is the subject matter expert for the membership administration function in the new subscriptions system and will be increasingly focussed on the successful implementation of the system and looking ahead to the future scope and needs of the team and the society. This role will provide hands-on operational management and support to our experienced team of four Membership Officers as they keep maintain the current system, run the membership operation, and focus on the exciting changes ahead.

With excellent organisation, planning, people management and communication skills, you will lead the membership administration team as they support a significant change for both the team and the organisation.

View a copy of the Candidate Information Park, which includes the job description and person specification.

For an informal discussion about the role, please contact Jonathan Scott-Bryan, at

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information.

We offer an excellent benefits package, including 27 days' annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the 'Apply online' tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 20 February 2025.

Interview date: 6 March 2025.

If you require any adjustments during the application stage, please email the Human Resources team at

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP's workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please click here .

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