level 2 desktop support

Job Title: Desktop support level 1/1.5

Location:, Mossmorran - Scotland

Start Date:30th September

Duration: 6 month contract

Rate: £115 per day via umbrella as role is inside IR35

Key Responsibilities:

• Provide technical support and troubleshooting for end-user devices, including hardware and software issues.
• Manage and support Windows 10/11 environments and related software and applications.
• Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.
• Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.
• Perform data backup and recovery tasks.
• Work within virtual, MDM (Mobile Device Management), and VPN environments.
• Maintain accurate records of work performed and ensure clear, effective communication with end users.
• Adhere to ITIL processes and work within an ITIL environment.

Skillset required

Good general understanding of IT principles such as Networks, Hardware and Domains

Working knowledge of leading software packages such as MS Office and Lotus Notes

Good working knowledge of Windows 10/11 and related software and applications

Good experience in End User device hardware and software troubleshooting

Knowledge of mobile devices, in particular Blackberry and iPhones

Experience with building, configuring, replacing and troubleshooting EUC hardware components

Good Experience in Data Backup Techniques

Familiarity with virtual, MDM and VPN environments

Familiarity with Microsoft SCCM would be advantageous

CompTIA A+, MCP/MCSE are desirable certifications

DELL Certification desirable

Knowledge of ITIL and experience of working within an ITIL environment would be beneficial

Exceptional customer facing skills

Able to communicate clearly and effectively with end users

Logical and analytical approach to work

Accurate record keeping

Able to work unsupervised

Good timekeeper

Intense focus on quality work

Productive and Efficient

Good probability that contract will be extended after 6 months due to volume of work.

If you have the suitable skill set, apply now!