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Level 1 Support Technician - Kaseya Tool - MSP
Posted 2 hours 45 minutes ago by Global Technology Solutions Ltd
30 000,00 € - 35 000,00 € Annual
Permanent
Not Specified
Other
Dublin, Ireland
Job Description
Level 1 Support Technician - Kaseya Tool - MSP
Dublin
30,000 - 35,000 Euro
Hybrid working - 3 days per week onsite
Responsibilities:
- Respond to and resolve Level 1 support tickets within SLA
- Accurately log Incidents and Requests in the PSA tool (Autotask)
- Perform basic troubleshooting for software, hardware, and network issues
- Provide first-line support for Active Directory and Office 365 user management
- Escalate unresolved issues to Level 2 support when necessary
- Document resolutions and update Knowledge Articles in ITGlue
- Maintain high-quality ticket handling and ensure clear communication with users
- Support efforts to reduce repeat issues through proactive problem-solving
- Deliver excellent customer service, ensuring a positive end-user experience
- Work independently and take initiative to improve service delivery
Requirements:
- 1+ year in an IT support role (MSP experience is an advantage)
- Strong troubleshooting skills with a problem-solving mindset
- Fluent English with excellent written and verbal communication skills
- IT qualification (Diploma/Degree) or relevant certifications
- Microsoft certifications are desirable
- A proactive, team-oriented approach with a willingness to learn
Technical Skills:
- Basic Active Directory and Office 365 Administration
- Fundamental networking knowledge (IP Addressing, DHCP, DNS)
- Desktop troubleshooting for Windows and Mac environments
- Basic Firewall and security awareness
- Understanding of backup solutions and troubleshooting common issues
- Experience with Kaseya or other RMM tools is an advantage
Excellent Benefits:
- Hybrid working 2 days per week working from home
- 24 days holiday + BH
- 1.5% Pension
- Social Club
- Corporate career path - structured progression
Global Technology Solutions Ltd
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