Lettings Coordinator

Lettings Coordinator

Salary: £30k + Pension & 22 days holiday per year + Bank holidays and birthday day off.
Contract: Full time & Permanent (flexible/part-time hours will be considered)
Reporting to: Director
Location: 78 Quaker Street, Shoreditch, E1 6SW

Our client is an exciting new social enterprise lettings agency, with profits reinvested into supporting people experiencing homelessness and on low incomes to find good quality, affordable homes in London.

They are now looking to appoint a Lettings Coordinator to support this new business. As one of the first key hires, the Lettings Coordinator will be an integral figure. This person will need to work proactively, have the ability to think on their feet and provide an exceptional customer experience. This is an incredible opportunity to be part of a new venture that will make a real difference within its community.

A little bit about them:

• They're a brand-new social business with big plans.
• They re ambitious to get things done, with the right people and ethos.
• They are passionate about homes and aim for the highest level of care and service.
• They are committed to delivering the best possible renting experience for landlords and tenants.

Key Responsibilities

Mostly office based, the successful candidate will be responsible for ensuring that the day to day tasks within their property portfolio are managed effectively in the following areas:

Supporting the team

- Helping the Property Advisor with listing new properties on Zoopla and social media
- Managing the application process for tenants from enquiry to move in
- Arranging & checking compliance certificates for new and existing tenancies
- Preparing all documentation, keys and tenant information packs ready for move-ins
- Coordinating Viewings, Inspections & Move In/Out visits
- Listening to landlords and applicants to understand their needs
- Responding to all telephone and email enquiries for viewing requests
- Organising viewings with applicants and tenants in situ
- Arranging quarterly property visits with tenants
- Booking in move-in and move-out appointments

Office management

- Welcoming all clients warmly to thier Lettings office
- Maintaining stock levels for the day to day running of the office
- Producing landlord and tenant information packs
- Ensuring smooth running of the office, including being the day-to-day contact point for service providers e.g. cleaners

Key Management

- Tag all keys coming into them
- Manage the key system and log all use of keys, in and out
- Follow up with contractors when keys aren t returned promptly
- Audit the key system on a 6 monthly basis

Data Systems, Website & Social Media

- Ensure tenant, landlord and property details are updated and audited through the CRM system
- Support the team with regular website updates
- Update Instagram, Twitter, Facebook and LinkedIn pages

Skills & Experience Required

- Great organisational and time management skills
- Ability to learn and adopt skills in new IT software
- Excellent written and verbal communication skills
- Using own initiative to resolve problems
- Customer service orientated
- Previou work experience within a lettings agency or able to evidence familiarity with the lettings process

Application Process

Please submit your most recent CV and a covering letter outlining your skills and experience and why this would make you the right person for the job to:

Apply today and help us build this exciting new venture!

This post is funded by National Lottery Community Fund

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