Learning Team Coordinator

A fantastic opportunity has arisen for a highly motivated and experienced Learning Team Coordinator to join Westway Trust providing support to the Learning Team Managers.

You will be a friendly and enthusiastic individual with strong administration experience along with excellent interpersonal and customer-facing skills who will be committed to working for a charity supporting and enhancing the lives of people in the North Kensington community.

Key responsibilities of the role include:

Administrative Support

• Undertake administrative duties as directed by the Supplementary Schools Partnerships Manager and the Community Development Manager.
• Maintain information on records and databases as required
• Produce letters, reports, action sheets and documents, as necessary
• Set up meetings and take minutes, as required
• Assist with administrative tasks for project planning
• Manage administration associated with accreditation and awarding bodies for Quality Mark assessments as required
• Carry out administrative duties in relation to registers, cancellations, course documentation and course evaluations data
• Coordinate responses for outstanding stakeholder queries
• Assist with promotional tasks such as mail-outs and outbound progression calls, newsletter, and promotional events/open days
• Monitor office supplies inventory and place orders for learning team projects
• Process criminal record checks (DBS) for volunteers
• Coordination of all data management and impact reporting across team Programmes
• Support the Communications Team in developing and enhancing the communications and marketing strategies for the charity around Learning and Skills, including contributing to the Westway Trust and Westway Learning Twitter accounts and other social media and communication channels
• Assist with community events as required by agreement

Financial Support

• Perform basic financial activities relating to processing payments
• Support the Learning Managers with financial processes (including raising POs, liaising with Accounts for invoices, and processing credit card statements)

Special projects support, for example:

• Undertake administrative duties for the Lords Trading Card Directory
• Keep the Westway Trust and Kensington & Chelsea Social Council (KCSC) service directories updated
• Undertake administrate duties for the after school club Mondays and Thursdays 4.30pm 6.30pm and help out with activities such as art, reading, games.
• Help organise seasonal events, such as Easter, Halloween, Christmas parties

Knowledge and Experience:

• At least one years administrative experience working in a busy office
• Strong customer service experience
• Experience of working in a customer-focused and/or community organisation
• Good organisational, prioritising and problem solving skills, with the resilience to work effectively under pressure
• Excellent interpersonal and communication skills
• Good command of written and spoken English
• Ability to provide a friendly and efficient service to the Learning Team Managers; learners and members of the community
• Experience of working with a high level of accuracy
• Is flexible, open to, and adapt to new ideas
• Can take the initiative to get things done and not afraid to make suggestions for continuous improvement
• Must have good IT skills, including MS Office Word, Excel and Access
• Be aware of and comply with policies and procedures relating to safeguarding; health and safety and security; confidentiality for all learners (adults, children and young people), and complete online training as required
• Commitment to living out the Westway Trust values including placing the community at the center of all we do.
• Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.

Desirable

• Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable
• Experience of working within GDPR legislation
• Community work experience

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

Interview date: Monday 3 March

The application deadline is Friday 21 February when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.