Learning and Training Manager

THE INFECTED BLOOD COMPENSATION AUTHORITY

Learning and Training Manager

Location: Newcastle

Who we are and what we aim to achieve

The Infected Blood Compensation Authority (IBCA) was set up in response to the devastating events that occurred in the 1970s and 1980s when more than 30,000 people in the UK received contaminated blood products. The IBCA will work with people who were infected and affected by these issues, and when you join us you'll have the opportunity to shape and design an organisation that will make a difference to the lives of thousands of people throughout the UK.

Help us create a service that treats our customers with care and respect

When you join us as our Learning and Training Manager, you'll be responsible for delivering the high quality interactive learning package your colleagues will need if they're going to do their important work successfully. Helping to create a culture of WE CARE (Wellbeing, Exceptional, Collaborative, Advocate, Respectful, Empathetic) throughout our organisation, you'll focus on ensuring that the IBCA is a great place to work and one where we take the wellbeing of our people as seriously as we take that of our customers.

Our primary goal is to build and maintain trust with our users. Effective, open and transparent communications will play an important part in this, and you'll use creative and innovative ideas to make the learning we offer engaging, diverse, accurate and up to date. You'll also onboard our new recruits, plan and deliver learning through classroom lessons and other channels, act as a positive advocate for the development of capabilities and skills, and produce an assessment of each learner's progress at the end of the training period.

Use all your knowledge, sensitivity and expertise in this vital role

As a confident and motivating role model, you'll be an inspirational coach and teacher, and always ready to receive challenge and feedback. Committed to the principles of equity and diversity, you'll also have the skills to handle difficult situations calmly and appropriately, delivering effective outcomes for colleagues and customers that ensure our culture of WE CARE is maintained.

It goes without saying that you'll have outstanding communication and interpersonal skills, and well developed knowledge and experience of delivering complex learning to a wide range of users. We'll also look for a good understanding of educational frameworks and how to maximise these to deliver strong outcomes, and the ability to turn guidance into an interesting, absorbing and attractive learning offer.

The Civil Service embraces diversity and promotes equal opportunities. With this in mind, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. Also, please note that successful candidates must meet our security requirements before they can be appointed, and will also undergo a criminal record check