Lead Desktop Support Engineer - £60 - £70,000pa - London

Lead Desktop Support Engineer - £60 - £70,000pa - London

Hybrid working: 2 -3 days a week in the office.

JNC are working with a growing international organisation that are looking to bring on a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers.

The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement.

Should you have the skills highlighted then APPLY NOW.

Responsibilities:

• Lead a team of Desktop Support Engineers
• Help develop and improve the team and services provided.
• Monitoring and reporting of team KPIs.
• Help deliver quality IT Support services across client sites.
• Help support and maintain End User computing devices. Desktop, Mobile, Laptop and peripherals.
• Manage and Oversee relevant application compliance and licensing agreements.
• Make researched recommendations on new tools and technologies to be used.
• Act as final point of escalation for the team.
• Work closely with Vendors and ensure the business is getting value and quality.
• Manage and Oversee Inventory Management and assets.
• Ensure relevant documentation is in place.

Experience Required:

• Must have over 2 years' experience leading and managing a small team of engineers.
• Proven track record of improving and motivating teams of engineers.
• Over 4 years experience providing hands on desktop support.
• Strong Windows technologies support capabilities.
• Experience supporting Mac is a bonus to have.
• Experience with Microsoft Azure.
• Experience with Active Directory and Exchange.
• Strong skills with Incident Management

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business