Knowledge Manager

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are looking for a Knowledge Manager for a 12 Month contract based in Derby (2-3 days per week on site) on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs.

We are seeking a highly motivated Knowledge Manager to enhance self-service capabilities for end-users by developing a comprehensive knowledge library. The role focuses on reducing reliance on the service desk by equipping users with clear, concise, and engaging knowledge resources. The ideal candidate will have a strong background in knowledge management, ITIL processes, and content creation, particularly in audio-visual formats.

Responsibilities of the Role:

• Developing and maintaining a self-service knowledge library to empower end-users in resolving day-to-day IT issues.
• Creating high-quality, easy-to-read knowledge articles and engaging audio-visual content tailored to a mature audience.
• Continuously improve existing content to enhance clarity, usability, and effectiveness.
• Collaborating with stakeholders to ensure knowledge content aligns with user needs and business objectives.
• Maintaining and optimize knowledge management systems, ensuring accessibility and ease of use.
• Promoting knowledge-sharing initiatives and drive user engagement through innovative solutions.
• Applying problem-solving and analytical skills to identify content gaps and improve knowledge retention.
• Working within an ITIL framework, leveraging IT Service Management (ITSM) tools such as ServiceNow.

What we require from the Candidate:

• Demonstrable experience in knowledge management.
• Experience working with Knowledge Management systems and ITSM tools, particularly ServiceNow.
• Familiarity with ITIL processes or a relevant Service Management qualification.
• Strong planning and organisational skills, with a systematic and rigorous approach to work.
• Strong analytical skills with an understanding of business context and problem-solving capabilities.
• Ability to create high-quality audio-visual content and knowledge articles.
• A people-oriented mindset with the ability to engage effectively with end-users and stakeholders.

Next Steps:

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.